ORDER TIME AND STATUS


*As we head into the holiday shopping season, please note that custom orders (especially large orders) may require additional time to complete over the standard posted expectation. All orders will be shipped as quickly as possible. As always, orders containing ONLY RTS items will ship within a few business days following the order date. 

*Order numbers are no longer listed on this page. Expected order times will be updated as available for custom and RTS orders below.

CUSTOM ORDERS:

PLEASE NOTE THAT TURN AROUND TIME IS AN ESTIMATE. ORDERS ARE COMPLETED AND SHIPPED AS PROMPTLY AS POSSIBLE. During standard order volume times, please allow at least 10 business days for a custom order to be completed. All efforts are made to update order time when any change occurs. At busy times, order time may be extended. Orders containing only ready to ship items typically ship within a few business days following the order date. 

Order completion is done in general sequence of when the orders are received. Large orders (10+ items) may take more time to complete. Very large orders (15-20 custom items and more) should expect additional time to complete. Order estimates do not include holidays, weekend days or the date the order was placed. Please begin counting your order time estimate on the business day following your order date (U.S. Central Time) as day 1 skipping any holidays or weekend days. 

Order completion time does not include transit time once shipped. Novel Red cannot guarantee specific completion or delivery dates. Once shipped, transit time, tracking updates and delivery date are dependent on USPS. 

Yearly Holiday Season and special events: Orders placed from beginning week of holiday sales  (early/mid-November) through mid January may incur additional time to complete due to high order volume & large order size. In addition, during special sales events, order time may be longer than estimated depending on overall order volume and individual order size. 

If you have already received an order status update email, it has either already shipped or is scheduled to ship in the next group of outgoing orders so please anticipate tracking updates shortly. Sometimes the USPS does not update tracking the day the package ships so please allow some time for transit to begin to show and contact USPS directly for information once your order has cleared the order status list as they will have the most up to date information. Status update emails are sent at the beginning of the pre-shipment stage. You can follow the instructions and link/tracking in the order status email to sign up for email or text update/notification for when your order ships and begins to track. These updates are sent via USPS. Novel Red does not have any control over the delivery or timing of these updates. The order status email is not a shipment notification but a pre-shipment notification. 

Again, all order times are estimates. When you place a custom order you are accepting our order policies and terms as well as the terms of custom order completion including time estimates and variation. 

*Novel Noir orders and designs are separate from these timeframes as explained within each individual listing.

 

 


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