ORDER TIME AND STATUS

Updated: 9/19

All efforts are made to update order times and statuses once a week (excluding holidays) and more often if possible, so please check back if you are anticipating a change in your order's status. The following list includes current custom item orders.

Orders placed during the times below have the stated minimum/estimated completion times. Please note that order completion is done in general sequence of when the orders are received. Large orders take more time to complete. Order estimates do not include holidays, weekend days or the date the order was placed. Please begin counting order completion time estimates on the business day following your order date (CST) and add an additional work day for any holidays. 

*Current estimate for new orders placed as of 9/18: Please allow at least 3 weeks to completion. (please keep in mind this is an estimate based on current order list and doesn't include shipping time)

Orders are completed as quickly as possible and order times are estimates and may be longer or shorter based on order volume and individual order size. Orders are shipped early whenever possible. Order completion time does not include transit time once shipped. Novel Red cannot guarantee a specific completion date. Once shipped, transit time or delivery date is dependent on USPS. 

*Please note: The amount of time an order is listed in a particular status depends not only on the completion of that stage but also order load and movement/completion of other orders in the que. For example, an order may be fully cut and prepped but not be moved to "in progress" until orders ahead of it have cleared the "in progress" stage and moved to the pre-shipment status to make room for it moving to that next stage. If your order appears to be in a status for longer than expected it is most likely waiting for orders ahead to clear to make room for their progression. This is all done in as timely a manner possible. Thank you for your patience.

The information on this page will be updated as often as possible and will be accurate as of the last update. Your patience is appreciated as your items are hand made one at a time and are completed with care and pride. 

Holiday Season and special events times: Orders placed from beginning week of holiday sales through end of first week of January: MINIMUM 4 weeks to completion. (Extremely large order volume time.) Additional time expected to complete and ship orders placed within this time frame. During special sales events order time may be longer than estimated depending on volume and size. 

If you have already received an order status update email and your order is no longer on the status list below, it has either already shipped or is scheduled to ship in the next group of outgoing orders so please anticipate tracking updates shortly.

Shipments occur most weekdays.

Again, all order times are estimates. 

All orders are shipped early whenever possible. Please note: The following orders are not necessarily listed in specific order within statuses and larger orders may take longer to complete. 

Please reference your order number below for the most recent status post.

 

Orders in pre-shipment:

4157-0818NRC

4158-0818NRC

4164-0818NRC

4166-0818NRC

4160-0818NRC

4165-0818NRC

4163-0818NRC

4169-0818NRC

4170-0818NRC

4171-0818NRC

4167-0818NRC

4168-0818NRC

4172-0818NRC

4173-0818NRC

4174-0818NRC

4175-0818NRC

4176-0818NRC

4177-0818NRC

4178-0818NRC

4179-0818NRC

Orders nearing completion:

4187-0818NRC

4186-0818NRC

4189-0818NRC

4188-0818NRC

4190-0818NRC

4191-0818NRC

4193-0818NRC

4192-0818NRC

4194-0818NRC

4196-0818NRC

4197-0818NRC

4198-0818NRC

4199-0818NRC

4200-0818NRC

4207-0818NRC

4208-0818NRC

1350703432

Orders in progress: 

4203-0818NRC

4204-0818NRC

4205-0818NRC

4206-0818NRC

4209-0818NRC

4210-0818NRC

4211-0818NRC

4212-0818NRC

4213-0818NRC

4214-0818NRC

Orders in cut & prep: 

4215-0918NRC

1360858121

4216-0918NRC

4217-0918NRC

1361000311

4218-0918NRC

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