ORDER TIME AND STATUS

Updated: 11/12

*CUSTOM ORDER TIME REDUCED!*

NEW CUSTOM ORDERS PLACED AS OF 11/12: ESTIMATED 2 WEEK COMPLETION

WE ARE HEADING INTO OUR HOLIDAY SEASON WHICH IS A VERY HIGH ORDER VOLUME TIME - PLACE YOUR ORDERS EARLY WHILE TURN AROUND TIME IS SHORTER! - ONCE HOLIDAY ORDERS BEGIN TO COME IN ORDER TIME WILL LIKELY BEGIN TO GET LONGER IN ACCORDANCE WITH INCOMING ORDER VOLUME.

All efforts are made to update order times and statuses once a week (excluding holidays) and more often if possible, so please check back if you are anticipating a change in your order's status. The following list includes current custom item orders.

Orders placed during the times below have the stated minimum/estimated completion times. Please note that order completion is done in general sequence of when the orders are received. Large orders take more time to complete. Order estimates do not include holidays, weekend days or the date the order was placed. Please begin counting order completion time estimates on the business day following your order date (CST) and add an additional work day for any holidays. 

*Current estimate for new custom orders placed as of 11/7: Please allow approximately 2 weeks to completion. (please keep in mind this is an estimate based on current order list and doesn't include shipping time. Orders are always shipped as soon as possible regardless of quoted estimate.)

Orders are completed as quickly as possible and order times are estimates and may be longer or shorter based on order volume and individual order size. Orders are shipped early whenever possible. Order completion time does not include transit time once shipped. Novel Red cannot guarantee a specific completion date. Once shipped, transit time or delivery date is dependent on USPS. 

*Please note: The amount of time an order is listed in a particular status depends not only on the completion of that stage but also order load and movement/completion of other orders in the que. For example, an order may be fully cut and prepped but not be moved to "in progress" until orders ahead of it have cleared the "in progress" stage and moved to the pre-shipment status to make room for it moving to that next stage. If your order appears to be in a status for longer than expected it is most likely waiting for orders ahead to clear to make room for their progression. This is all done in as timely a manner possible. Thank you for your patience.

The information on this page will be updated as often as possible and will be accurate as of the last update. Your patience is appreciated as your items are hand made one at a time and are completed with care and pride. 

Holiday Season and special events times: Orders placed from beginning week of holiday sales through end of first week of January: MINIMUM 4 weeks to completion. (Extremely large order volume time.) Additional time expected to complete and ship orders placed within this time frame. During special sales events order time may be longer than estimated depending on volume and size. 

If you have already received an order status update email and your order is no longer on the status list below, it has either already shipped or is scheduled to ship in the next group of outgoing orders so please anticipate tracking updates shortly.

Shipments occur most weekdays.

Again, all order times are estimates. 

All orders are shipped early whenever possible. Please note: The following orders are not necessarily listed in specific order within statuses and larger orders may take longer to complete. 

Please reference your order number below for the most recent status post.

 

Orders in pre-shipment:

4271-1018NRC

4269-1018NRC

4256-1018NRC

4277-1018NRC

4262-1018NRC

4270-1018NRC

4274-1018NRC

4258-1018NRC

4278-1018NRC

4267-1018NRC

1375848025

4283-1018NRC

4279-1018NRC

4280-1018NRC

4281-1018NRC

Orders in progress: 

4264-1018NRC

4265-1018NRC

4273-1018NRC

4275-1018NRC

4276-1018NRC

4282-1018NRC

4284-1018NRC

4286-1018NRC

4285-1018NRC

4287-1018NRC

4289-1018NRC

4288-1018NRC

4290-1018NRC

4291-1018NRC

4292-1018NRC

4293-1018NRC

4295-1018NRC

4296-1018NRC

Orders in cut & prep:

4294-1018NRC

1371550560

4297-1018NRC

4298-1018NRC

4299-1018NRC

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