Due to issues surrounding shipping carrier strikes, our pre-order and some other fabric items ordered on demand for custom orders etc. may be delayed or experience longer transit or tracking update times. Please bear with us. Your patience and understanding is appreciated.

*Current pre-order items are expected to ship end of July due to a delay in shipping & receiving the pre-order fabric. Thank you for your patience and understanding.

There is no shipping or order completion on holidays or weekends. 

*Orders containing ONLY RTS (Ready to Ship) items generally ship out within a few business days following the order date. 

*Please note that large custom orders require additional time to complete. All orders will be shipped as quickly as possible.

Expected order completion times will be updated as available for custom and RTS orders below.


PLEASE NOTE THAT TURN AROUND TIME IS AN ESTIMATE. ORDERS ARE COMPLETED AND SHIPPED AS QUICKLY AS POSSIBLE. During standard order volume times, please allow 10-15 business days for a custom order to be hand crafted beginning the business day following order submission. All efforts are made to update order time when any change occurs. At busy times, order time may be extended. Orders containing only ready to ship items typically ship within a few business days following the order date. 

Order completion is done in general sequence of when the orders are received. Large orders take more time to complete. Order estimates do not include holidays, weekend days or the date the order was placed. Please begin counting your order time estimate on the business day following your order date (U.S. Central Time) as day 1 skipping any holidays or weekend days. 

Order completion time does not include shipping/transit time. We cannot guarantee specific completion or delivery dates. Once shipped, transit time, tracking updates and delivery date are dependent on USPS. Shipments are made based on order and courier schedule. 

Yearly Holiday Season and large order volume times and special sales events: Orders placed from beginning week of holiday sales  (early/mid-November) through mid January as well as orders placed during busy times and special sales events and other holidays through the year may incur additional time to complete and ship due to high order volume, large order size and post office hours/shipping schedules. In addition, during special sales events, order time may be longer than estimated depending on overall order volume and individual order size. 

If you have already received an order status update email, it has either already shipped or is scheduled to ship soon/is preparing to ship. Your patience is much appreciated. Sometimes the USPS does not update tracking the day the package ships or tracking updates may be intermittent or missing during shipment, so please allow some time for transit to begin to show and contact USPS directly for information once your order has shipped as they will have the most up to date information. Status update emails are sent at the beginning of the pre-shipment stage. You can follow the instructions and link/tracking in the order status email to sign up for email or text update/notification for when your order ships and begins to track. These updates are from the USPS tracking system. Novel Red does not have any control over the delivery or timing of these updates. The order status email is not a shipment notification but a pre-shipment notification. During pre-shipment your order will be quality checked, packaged and routed for our courier schedule. If any item is pulled from your order during quality checking due to Novel Red's high standards, it will be remade at the top of the sewing scheduled and placed with your order for shipment as soon as possible. This happens rarely but we do want you to have the best items possible. Again, all order times are estimates. When you place a custom order you are accepting our order policies and terms as well as the terms of custom order completion including time estimates and variation. 

*Novel Noir orders and designs (when available) are separate from these timeframes as explained within each individual listing.





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