ORDER TIME AND STATUS

Updated: 12/20

CUSTOM ORDERS:

PLEASE NOTE THAT TURN AROUND TIME IS AN ESTIMATE. ORDERS ARE COMPLETED AND SHIPPED AS PROMPTLY AS POSSIBLE. Please allow at least 10-15 business days for your custom order to be completed. All efforts are made to update order times and statuses as often as possible.

Order completion is done in general sequence of when the orders are received. Large orders (10+ items) take more time to complete and will typically be on the longer end of the time estimate. Very large orders (15-20 custom items and more) should expect additional time to complete. Order estimates do not include holidays, weekend days or the date the order was placed. Please begin counting your order time estimate on the business day following your order date (U.S. Central Time) as day 1 skipping any holidays or weekend days. 

Order completion time does not include transit time once shipped. Novel Red cannot guarantee specific completion or delivery dates. Once shipped, transit time, tracking updates and delivery date are dependent on USPS. 

*The amount of time an order is listed in a particular status depends not only on the completion of that stage but also order load and movement/completion of other orders in the que. For example, an order may be fully cut and prepped but not be moved to "in progress" until orders ahead of it have cleared the "in progress" stage and moved to the pre-shipment status to make room for it moving to that next stage. If your order appears to be in a status for longer than expected it is most likely waiting for orders ahead to clear to make room for their progression. This is all done in as timely a manner possible. Thank you for your patience.

Yearly Holiday Season and special events: Orders placed from beginning week of holiday sales  (early/mid-November) through mid January may incur additional time to complete due to high order volume & large order size. In addition, during special sales events, order time may be longer than estimated depending on overall order volume and individual order size. 

If you have already received an order status update email and your order is no longer on the status list below, it has either already shipped or is scheduled to ship in the next group of outgoing orders so please anticipate tracking updates shortly. Sometimes the USPS does not update tracking the day the package ships so please allow some time for transit to begin to show and contact USPS directly for information once your order has cleared the order status list as they will have the most up to date information. Status update emails are sent at the beginning of the pre-shipment stage. You can follow the instructions and link/tracking in the order status email to sign up for email or text update/notification for when your order ships and begins to track. These updates are sent via USPS. Novel Red does not have any control over the delivery or timing of these updates. The order status email is not a shipment notification but a pre-shipment notification. 

Again, all order times are estimates. When you place a custom order you are accepting our order policies and terms as well as the terms of custom order completion including time estimates and variation. 

Please note: The following orders are not necessarily listed in specific order within a status section.

Please reference your order number below for the most recent status post.

 

PRE-SHIPMENT:

4413-0119NRC

4415-0119NRC

4421-0119NRC

4423-0119NRC

 

NEARING COMPLETION: 

1415268229

4426-0119NRC

4427-0119NRC

4428-0119NRC

4429-0119NRC

4434-0119NRC

4433-0119NRC

4432-0119NRC

4435-0219NRC

4436-0219NRC

4438-0219NRC

 

IN PROGRESS:

4437-0219NRC

4439-0219NRC

4440-0219NRC

4441-0219NRC

4442-0219NRC

4443-0219NRC

4444-0219NRC

1414901556

4445-0219NRC

4446-0219NRC

4447-0219NRC

4448-0219NRC

1416810300

1417124348

4449-0219NRC

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